Is it your first time booking a luxury vehicle service? Perhaps you’re a seasoned rider and know what to expect when you hire a chauffeur. Either way, A1 Quality Express provides some reminders before booking and traveling with a professional driver from a black car service in New York.
Chauffeur services are safe, convenient, and comfortable with a touch of class, but you should research a transportation service to ensure the best experience possible. Remember these five things when booking services.
What To Remember When You Hire a Chauffeur
When you hire a chauffeur for special events, convenient commutes, or business travel, ensure your service provider delivers exemplary customer treatment and vehicles for the task. Consider the circumstances under which your chauffeur will work. Then, choose a transportation provider accordingly.
#1 Compare Prices
Select between three and five black car services and call each about price estimates. While professional car services may seem pricey, some providers gouge their rates unfairly.
Obtaining estimates from different companies allows you to gauge which ones will offer competitive prices. Ask about various accommodations you’ll need for your trip to see whether the companies charge extra.
#2 Examine the Fleet
Before making your reservation, explore your chosen transportation company’s fleet of cars. You plan to dress according to your event’s formality, so why not travel accordingly?
A well-established car service has numerous cars from which you can choose. Find a car that best matches the occasion. Some examples include:
- Limos for proms, soirees, or weddings
- Subtle, compact cars for business events, wine tours, and other occasions
- SUVs and vans for group travel
If you’re unsure about an appropriate car selection, you can also ask the customer service representative for fleet recommendations. They can direct you toward tasteful options that underscore your role at any event.
For example, you want to avoid outshining the bride and groom’s transportation method as a wedding guest. Therefore, you’ll want to avoid a limo or an exotic car. The representative can direct you toward fashionable yet subtle vehicles to accommodate a tasteful, enjoyable experience.
#3 Consider Customer Satisfaction
One of the most important things to check when you hire a chauffeur is the car service’s reviews to learn whether previous customers felt satisfied with their service. Some key factors to examine include:
- Discreet service
- Polite, accommodating staff
- Ability to reasonably meet all customer needs
You can also gauge how the service provider treats you before you book your service. Their staff should answer your questions in detail and demonstrate a cordial approach to potential and signed customers.
When you stumble upon a company with less than stellar service, explore other avenues. You deserve cordial treatment upon your inquiry call.
#4 Study Staff Experience and Availability
During your initial call with your car service candidates, take note of their response speed, whether they asked you to call them back later, and whether they answered your call at all.
These factors often hint at a company’s available staff. When a representative doesn’t promptly answer your call or asks you to hold, it could indicate that they lack the staff needed to attend to each customer’s needs. This could lead to further issues during your service experience.
During your initial call, request information about how the company vets its drivers. You want an experienced chauffeur, not a new, untrained driver who doesn’t know how to handle various customer requests and event needs. Look for the following vetting techniques from service providers:
- Drug testing and background checks
- Thorough training
- Previously completed apprenticeships for new drivers
- Plenty of experience with the car that best fits your needs
After all, you want more than what the average ride-share service has to offer. You want a rich, comfortable experience with added security. Each driver should have a clean background and drug-free results to ensure your satisfaction throughout the service.
#5 Plan Your Trip Ahead of Time
Finally, list as many details as possible before completing a booking transaction. You have an easier time securing a service that matches your needs. Find answers to the following questions:
- Where is your starting point and destination?
- Will you need further accommodations like drinks or refreshments during your journey?
- How many people will ride with you?
- What event will you attend?
- Will you make other stops along the way?
- Does the company have any sustainable travel tips to make the service environmentally friendly?